Refund policy

Our 14-day return policy states that you have 14 days after receiving an item to request a return.

To be eligible for a return, the item must be in the same condition as you received it, unworn or used, with all tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, contact us at info@dm-store-online.it.

If your return is accepted, we will send you a return shipping label and instructions on how and where to ship your package. Items sent without a prior return request will not be accepted.

For any questions about returns, please contact us anytime at info@dm-store-online.it.

Damages and Problems

Inspect your order upon receipt and contact us immediately if you find any defects or damage, or if you received the wrong item. This way, we can assess the issue and work to resolve it.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g., candles), custom-made products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please do not hesitate to contact us.

Unfortunately, we cannot accept returns on promotional items or gift cards.

Exchanges

The fastest way to ensure you receive what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.

Refunds

Once we receive and inspect your return, we will notify you whether or not your refund has been approved. If approved, you will automatically receive a refund via your original payment method within 3-15 business days. It may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@dm-store-online.it.